If you plan to use a desktop or laptop, there is nothing to download prior to your appointment. Here are the steps to join:
1. Approximately 10 minutes before your appointment, you should receive either an email or SMS text appointment reminder. 2. Click the unique link embedded in the reminder. Your video call screen will now open in a new tab. 3. If I have already joined the call, you will see my face on the screen. If I have not, you will see yourself, as shown. 4. You will also see the Welcome prompt. Click Play test sound to test your camera and microphone settings. 5. When you are ready, click Join Video Call. This will take you straight into the video call. |
If you plan to use a mobile device, here are the steps to join:
1. Choose a well-lit, quiet room in your house to have your appointment. Do not sit directly in front of windows due to back lighting. 2. Download Telehealth by SimplePractice (for iOS or Android) in the app store. Approximately 10 minutes before your appointment, you should receive either an email or SMS text appointment reminder. 3. Open the reminder on your mobile device, and click the unique link. This will open the Telehealth by SimplePractice app. 4. If I have already joined the call, you will see my face on the screen. If I have not, you will see yourself. 5. When you are ready, click Join Video Call. This will take you straight to the video call. |